Privacy Policy

  • Introduction

 1.1 We are committed to safeguarding the privacy of our website visitors and service users. 

 1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. 

 1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website. 

 1.4 You can specify whether you would like to receive direct marketing communications and limit the publication of your information. 

 1.5 In this policy, "we", "us" and "our" refer to Lace and Love. For more information about us, see Section 11. 

 

  • How we use your personal data

 2.1 In this Section 2 we have set out: 

 (a) the general categories of personal data that we may process; 

 (b) the purposes for which we may process personal data; and 

 (c) the legal bases of the processing. 

 2.2 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services. 

 2.3 We may process your account data ("account data"). The account data may include your name and email address. The source of the account data is you or a third party placing an order on your behalf. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you solely about your order or potential order. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business. 

 2.4 We may process your information included in your order on our website ("order data"). The order data may include name, address, telephone number, email address, gender, date of birth, relationship status and interests and hobbies. The order data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract. 

 2.5 We may process your personal data that is provided during the use of our services ("service data"). The service data may include name, address, email, telephone number, gender, date of birth, interests and hobbies and relationship. The source of the service data is provided by you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. 

 2.6 We may process information that you provide for publication on our website or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. 

 2.7 We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users. 

 2.8 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business. 

 2.9 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent. 

 2.10 We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users. 

 2.11 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others. 

 2.12 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks. 

 2.13 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data] where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. 

 2.14 Please do not supply any other person's personal data to us, unless we prompt you to do so. 

 

  • Providing your personal data to others 

 3.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. 

 3.2 Financial transactions relating to our website and services are OR may be handled by our payment services providers, PayPal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at www.paypal.com. 

 3.3 In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. 

 

  • International transfers of your personal data

 4.1 In this Section 4, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA). 

 4.2 We have offices and facilities in the UK and USA. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries. 

 4.3 The hosting facilities for our website are situated in the UK. The European Commission has made an "adequacy decision" with respect to the data protection law of the UK. 

 4.4 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

 

  • Retaining and deleting personal data

 5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data. 

 5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. 

 5.3 We will retain your personal data as follows: 

   (a) All personal data categories will be retained until no longer needed for the purposes of which personal data is collected as set out in Section 2. 

 5.4 Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

 

  • Amendments

 6.1 We may update this policy from time to time by publishing a new version on our website.

 6.2 You should check this page occasionally to ensure you are happy with any changes to this policy. 

 6.3 We will notify you of significant changes to this policy by email. 

 

  • Your rights

 7.1 In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights. 

 7.2 Your principal rights under data protection law are:

   (a) the right to access; 

   (b) the right to rectification; 

   (c) the right to erasure; 

   (d) the right to restrict processing; 

   (e) the right to object to processing; 

   (f) the right to data portability; 

   (g) the right to complain to a supervisory authority; and 

   (h) the right to withdraw consent. 

 7.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. 

 7.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed. 

 7.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

 7.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defense of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest. 

 7.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims. 

 7.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose. 

 7.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest. 

 7.10 To the extent that the legal basis for our processing of your personal data is: 

   (a) consent; or 

   (b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract and such    processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others. 

 7.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. 

 7.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal. 

 7.13 You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this Section

 

  • Types of Cookie Technologies

 8.1 Cookies are small data files sent from a server to your web browser. They are stored in your browser’s cache and allow a website or a third party to recognise your browser. There are three primary types of cookies: 

   (a) Session cookies are specific to a particular visit and carry information as you view different pages so you don’t have to re-enter information every time you change pages or    attempt to checkout. Session cookies expire and delete themselves automatically in a short period of time like after you leave the Site or when you close your web browser.

   (b) Persistent cookies remember certain information about your preferences for viewing the site, and allow Lace and Love to recognise you each time you return. Persistent cookies are stored on your browser cache or mobile device until you choose to delete them, and otherwise typically delete themselves at expiration.

   (c) Third-party cookies are placed by someone other than Lace and Love, and may gather browsing activity across multiple websites and across multiple sessions. They are usually a type of persistent cookie and are stored until you delete them or they expire based on the time period set in each third-party cookie.

   (d) Cookies store data about your use, but they are helpful because they allow us to help Lace and Love function and customise your experience. You can configure your desktop or mobile browser's settings to reflect your preference to accept or reject cookies, including how to handle third-party cookies (see Managing Your Cookie Technology Preferences below). 

 8.2 In addition to cookies, there are other similar technologies used by Lace and Love and elsewhere on the web or in mobile ecosystems. 

   (a) Web beacons: These are tiny graphics (sometimes called “clear GIFs” or “web pixels”) with a unique identifier that are used to understand browsing activity. In contrast to cookies, which are stored on a user's computer hard drive, web beacons are rendered invisibly on web pages when you open a page.

   (b) Social widgets: These are buttons or icons provided by third-party social media providers that allow you to interact with those social media services when you view a web page or a mobile app screen. These social widgets may collect browsing data, which may be received by the third party that provided the widget, and are controlled by the third parties.

   (c) UTM codes: These are strings that can appear in a URL (the “Uniform Resource Locator”, which is typically the http or https address entered to go to a web page) when a user moves from one web page or website to another, where the string can represent information about browsing, such as which advertisement, page, or publisher sent the user to the receiving website.

   (d) Application SDKs: These are mobile application third-party software development kits that are embedded in the Apps (and are used in many mobile applications). These app SDKs permit the collection of information about the app itself, activity in the app, and the device the application is running on.

   (e) Local Storage Objects: These (sometimes called flash cookies) are sets of data that can be stored on your browser by a site or app. They can be used to maintain preferences, maintain a history of usage, or even maintain the state or settings of an app.

 8.3 Lace and Love uses Cookie Technologies to recognise your logged-in state on Lace and Love, to understand what purchases members and visitors are interested in, to make Lace and Love’s Sites function for you, and to help your browsing experience and use of the Site, Services, and Apps feel more customised. More generally, Lace and Love uses Cookie Technologies for the following. 

 8.4 Some cookie and similar technology functions are necessary and vital to ensuring that Lace and Love works properly for visitors and members, such as maintaining the security, safety, and integrity of the Site, authentication and logging into Lace and Love (including remembering permissions and consents you have granted), and ensuring the ability to securely complete transactions. 

 8.5 Some technologies are used to remember your account and preferences over time, such as remembering your account or keeping yourself logged in when returning to Lace and Love, maintaining your choices on Lace and Love features and how you want Lace and Love to appear, including keeping track of your preferred language and country, and customising content based on how you use Lace and Love. 

 

  • Cookies used by our service providers 

 9.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website. 

 9.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/. 

 

  • Managing cookies

 10.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links: 

   (a) https://support.google.com/chrome/answer/95647?hl=en (Chrome); 

   (b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox); 

   (c) http://www.opera.com/help/tutorials/security/cookies/ (Opera); 

   (d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer); 

   (e) https://support.apple.com/kb/PH21411 (Safari); and 

   (f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge). 

 10.2 Blocking all cookies will have a negative impact upon the usability of many websites. 

 10.3 If you block cookies, you will not be able to use all the features on our website. 

 

  • Our details

 11.1 This website is owned and operated by Lace and Love.

 11.2 Our registered office is at 6 The Retreat, Barrow Upon Soar, Leics LE12 8QG. 

 11.3 Our principal place of business is at 6 The Retreat, Barrow Upon Soar, Leics LE12 8QG. 

 11.4 You can contact us: 

   (a) by post, to the postal address given above; 

   (b) using our website contact form; 

   (c) by telephone, on the contact number published on our website; or 

   (d) by email, using the email address published on our website.