Frequently Asked Questions
FAQ
- How long is your waiting list?
Our waiting list fluctuates and we also take bookings for up to two years in advance so please contact us with your date and we can advise you if we can accommodate it. Please leave as much time as you can as we do get fully booked months in advance.
- How much are the shoes?
The cost depends on the package you choose and is based on the individual package features rather than the design you choose. The packages are all inclusive so there are no hidden costs once you start designing. Each package is different to allow you to choose the one that suits you best. Packages range from £159 to £279.
- Can I have the shoes you posted pictures of?
Mostly no. Majority of our orders are custom orders and therefore one of a kind. We can design you your own unique pair with elements from the shoes you like but with your own ideas and unique twists. We do occasionally offer The Lace and Love collection which are pre made designs available to purchase as you see but only in the size stated and again there is only one of each design. These are also not always available.
- How do I order?
You can purchase direct from the website. You can choose to either pay in full initially or pay 50% to begin with and the remaining amount two months before your delivery month on 1st of that month. 50% of all total packages are non refundable. Payments are via PayPal and you can checkout as a guest if you don't have an account.
- When will you need my shoes if I provide my own?
I will need your shoes at least 6 weeks before the start of your delivery month. That means if you want to secure your date and then take the time to look for shoes you can.
- What shoes can I have?
The shoes are sourced individually for each customer depending on their requirements for size, style and colour. We will then offer you a range of shoes based on your needs. Should you wish to dye to a particular colour that we can't already find then the VIP package would be for you.
- What can I have on my design?
Just about anything! The only limit is your imagination. Contact us to discuss your ideas and how we can make them a reality. The only thing we can't do is copyrighted items, characters etc but we can do our own take on themes and fairytales.
- How do I know the shoes will fit?
In our VIP and Exclusive packages it includes a try on service which you can take advantage of. We will send the plain shoes to you to try on for size before designing. You just post them back to us afterwards.
- When will my shoes be ready?
Your shoes will be ready and posted to you in time for the deadline date you gave us when ordering. If for any reason you need to change this date please contact us at the earliest opportunity and we will do our best to accommodate you.
- What is the try on service?
We send out the unworked shoes for you to try for size. If it doesn't fit we offer an exchange to a different size or style depending on your chosen package features. You then post the shoes back to us via recorded post and insured for a minimum of £50 (paid by customer) within 5 working days.
- I'm not close by, can I still order shoes?
Yes, we work with clients all over the world so are very good at doing things via email and post. In fact, we never get to meet most of our clients.